Terms & Condtions
equinex.com.au
equinex.com.au provides a secure environment for you to purchase EquineX products online. EquineX products are distributed in Australian/NZ by Equine X Enterprise, ABN 51 168 241 487
Security
The security of your personal information and credit card details is a high priority. equinex.com.au uses the SSL (Secure Sockets Layer) protocol to ensure that your credit card details are kept secure. An SSL-secure web page may be identified by an unbroken lock or key appearing in the status bar at the bottom of the browser window. The SSL system on this website encrypts data so that information is protected during transmission, ensuring that the only people with access to it are yourself and our banking institution, the National Australia Bank. Your credit card information is sent to National Australia Bank‘s Payment Gateway via Stripe for approval, and is not stored in our Website’s database. Stripe is one of the world’s leading payment gateways and provides a highly reputable secure service.
No credit card details are stored on the equinex.com.au server at any time. You can shop on-line at equinex.com.au with the confidence that this is a secure site.
Our SSL certificate is provided by Sectigo.
Credit Card Information
Credit card details are NOT stored at equinex.com.au. We provide alternatives for payment and if you prefer, you can send your credit card information by fax, telephone or mail. For more information, contact enquiries@equinex.com.au.
Privacy
All information provided by customers (such as credit card details) is used solely for the purchase of products. Credit card details are NOT stored in any way at equinex.com.au. EquineX Australia is committed to consumer privacy and confidentiality, and will not distribute consumers’ information (such as e-mail addresses) to a third party under any circumstances (unless we are legally bound by statute to do so). If you believe you have received ‘spam’ e-mail or unsolicited material from equinex.com.au, please forward the e-mail as an attachment to enquiries@equinex.com.au.
Should our Privacy Policy be amended or altered in any way, we will inform all customers of subsequent changes or deletions on this page by e-mail. We are committed to keeping you up to date with how we deal with your information, how it is used and under what circumstances EquineX Australia disclose said information.
Cookies
Like most online shopping systems, our shopping cart uses a browser feature called a ‘cookie’. Cookies are small files which are placed on your computer’s hard drive which are used to store small amounts of information (such as the contents of your shopping cart) during your time at equinex.com.au‘s online store. Cookies are not used to access or collect any information on your computer: they are used to enhance and facilitate your online shopping experience.
Warranty
All EquineX Equine Products are warranted for twelve (12) months from purchase date against faulty workmanship or material. . Damage caused by normal wear and tear, animals, incorrect installation or use other than what the product is designed for will void warranty. To make a claim, please refer to our Return Policy (below).
Returns Policy
Please call +61 418 464 458 for all returns enquiries.
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No returns will be accepted unless authorised by a company representative.
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All returns must have a Goods Return Authorisation* (GRA) number clearly shown on the external return packaging. A GRA number can be obtained via telephone through customer service. The issue of a GRA number does not mean that the returned goods will be accepted or a credit will be granted. Postage will be paid by the customer.
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Returned goods must be in their original condition. Packaged goods must be unopened, unmarked and in a re-sellable condition. Goods must not be used, soiled or damaged. EquineX reserves the right to not accept any returned goods that do not comply with these terms and conditions. EquineX will only authorise a return if the goods are found to be faulty at the time of supply or if compliance is not possible.
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Special order items (non-standard stock lines), specifically ordered by EquineX at a customer’s request will not be accepted for return under any circumstances unless fault at the time of supply.
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All returns for credit must be communicated to EquineX within 14 days of dispatch or discovery of a fault in the goods.
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EquineX will provide a credit for returned goods only if a copy of the packing slip, invoice, or documentation showing the customer’s name, date of purchase and a notation clearly stating the reason for return is supplied.
* What is a Goods Return Authorisation/GRA? A Goods Return Authorisation (GRA) is a numbered authorisation provided by a company representative to permit the return of a product.
Restocking Fee
EquineX reserves the right to charge a restocking fee on products returned. The standard restocking fee rate can be obtained at the time of requesting a return.
Delivery Policy / Timetable / Tax & Tariffs
EquineX Australia primarily uses Australia Post to deliver orders. All parcels will be delivered to the address provided when ordering.
Parcels will be dispatched the business day after the order is received, if goods are in stock. However, when a dispatch is likely to be late due to a shortage of stock, or any other reason, we will be in communication with you immediately after your order is received.
Delivery Timetable
Within Australia and New Zealand, regular mail with tracking is used. Mailing days and speed are dictated by the delivery timetable of Australia Post.
Delivery Charges
Within Australia: AUD $30 (free shipping for orders over $400)
Rest of the World: AUD $45 (free shipping for orders over $400)
Conversion Rates
All goods are listed in Australian Dollars ($AUD). As for the conversion rate at the time of credit card use, the conversion rate of each card issuer at the time of dealings is applied. Current conversion rates can be calculated at xe.net/ucc.
Information for all customers outside of Australia
Please keep in mind that EquineX Australia aims to offer all customers the highest quality of service possible. However, since we are based in Australia, we comply to Australian standards and regulations, and are unable to guarantee that these regulations are accepted in all other countries. As such, please understand that no responsibility can be taken by our company about any problems generated by our products in countries other than Australia.
Terms & Conditions: Copyright
All information on the equinex.com.au website is protected by relevant copyright legislation and other applicable international treaties. No part of the website, including both content and graphics, may be copied or used without the express permission of EquineX Australia.
Terms & Conditions: Disclaimer of Information
The information and content displayed on equinex.com.au carries no warranty whatsoever, and is not intended for the purposes of treatment, diagnosis, or prevention of disease(s). Although we make every possible effort to provide the most accurate information, no warranty or guarantees can be made on the accuracy or completeness of the information. Product information on this site is for informational purposes only, and is not intended to be a substitute for professional veterinary advice. Please consult your qualified veterinarian regarding any questions you may have before following any of the information displayed on equinex.com.au.
Terms & Conditions: Disclaimer for Products
EquineX Australia aims to supply the the most recent and accurate information and pricing of products within the site. We are not liable for any price changes or any other change or increase in product prices, nor are we liable for changes in packaging, description, label, or illustration of any product depicted within equinex.com.au. Prices are subject to change without notice. EquineX Australia does not accept liability for any items which may be unavailable through being out of stock or discontinued.